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Correct the number on the end-of-walk screen before you save — that's what it's there for. PICK is still learning from real walks, so a count that is too high or too low is useful feedback. Keep your phone in a secure pocket while you clean up. If a walk was wildly off, screenshot the count before you correct it and send it with the date and time — that screenshot is the only way the raw number reaches us.

PICK needs location access while using the app at minimum. Check iPhone Settings → Privacy & Security → Location Services → PICK. Precise Location must be on for street-level mapping. Pickups still count without location — you just won't get a map.

Check iPhone Settings → Privacy & Security → Motion & Fitness and make sure PICK is allowed. Also confirm a cleanup is actually running — the app shows a live timer bar at the top while it is.

Leaderboards are opt-in and reversible: Settings → turn off leaderboard visibility. Your cleanups still count toward the map and your own stats.

In the app: Settings → Danger Zone → Delete Account. That removes your account and all associated data permanently — no email, no waiting. "Clear All Data" wipes your history but keeps the account.

Every impact post and profile has a report and block control. Blocking is immediate — it hides that person from your feed entirely, and doesn't wait on us. Reports come straight to us and we read every one; PICK is run by one person, so a reply can take a few days. Anything urgent: hello@pickglobal.org.

Force-quit and reopen first — most fixes ship over the air, so relaunching often picks one up. If it repeats, email the screen you were on and what you tapped.

Yes — create a team and a challenge with a drawn area, a time window, and a collective goal. Everyone's cleanups roll up and the group gets a shareable recap at the end. For a bigger campaign, get in touch and we'll help set it up.